PRIVACY

COMPETITIONS & EMAIL NEWSLETTERS

You can opt in to receive the Ashmolean Museum's regular email newsletter in various ways: via an online form; when entering competitions; when booking tickets for an Ashmolean event or exhibition; when becoming a Member or Patron; when making a donation; when connecting to our free on-site wi-fi provided by WifiSpark; or by completing a paper 'Keep in Touch' form at the Museum. Subscribers receive regular Ashmolean news, offers, exhibitions announcements, appeals, surveys and upcoming event information by email. The contact data provided when signing up is retained for Ashmolean Museum use only.

You can unsubscribe from email newsletters at any time by clicking on the link that appears at the bottom of every newsletter.

Newsletter contact names and email addresses are stored by the Museum's Public Engagement Team on secure servers and shared only with MailChimp which is use to manage the Museum's database and to send regular email communications. Mailchimp complies with both the EU/US Privacy Shield Framework and Swiss Safe Harbor Framework. When competitions are run using Woobox your contact details will also be held by Woobox for the duration of the competition. Woobox LLC complies with the EU-US Privacy Shield Framework.

If you enter a competition and agree to be sent third-party information, for example by a competition sponsor or partner, then your contact details will be sent to the relevant organisation(s). If you enter a comptition but do not opt in to receive email communications, from the Ashmolean or third-parties, then your contact details will not be added to any database but may be retained for the purpose of selecting competition winners.

EXHIBITION EXIT SURVEYS

If you participate in exhibition exit surveys (on leaving one of our exhibitions) you may be asked to provide personal information such as your postcode. By collecting this information the Ashmolean is able to evaluate our audiences to help us both create and market our exhibitions better in future. Any information collected through these surveys is stored securely by the Ashmolean Museum and by our third party survey provider, CRT. We never share or sell your information, or use it in any other capacity. You may also be given the option of leaving your email address to join our regular enewsletter. This data is held securely only by CRT and the Ashmolean Museum. See the section above 'Competitions & Email Newsletters' for more information about what we do with this contact information.

WEBSITE

The Ashmolean uses Google Analytics to collect information about how visitors use its various websites. This information is not correlated with data about individual users.

Cookies (small files stored on your computer) are used to provide certain facilities on the site, such as the automatic delivery of content best suited to your browser, and to facilitate the breakdown of statistics to analyse the domain name and browser type of visitors to the site. This information is used to ensure that the Ashmolean's websites are meeting the needs and the interests of the majority of visitors. Some cookies on the Ashmolean's sites are essential, and the site won't work as expected without them. For more information, click here to view the Privacy Policy associated with Oxford Mosaic, the platform the main Ashmolean website is built on.

Personal data (i.e. information which could identify you) submitted to the website via forms will only be used to respond to your feedback. We will not pass it on to any third party without your consent.

ONLINE SHOP & TICKET BOOKING

The Ashmolean Museum webstore is committed to protecting your privacy. We will never sell your information to third parties, nor will we misuse your information.

All personal information we collect from you is voluntarily supplied by you in the course of placing your order and / or making your enquiry, and is only used to fulfil your order, provide effective customer service or respond to your enquiry: all in accordance with the Data Protection Act 1988.

Such personal information might include (but is not limited to): your name, your address, your contact telephone number, your email address, your order details, your credit / debit card details and your enquiry.

N.B.: Customers should note that portions of data supplied to us in the course of placing an order will need to be passed to third parties outside of The Ashmolean Museum Store, such as parcel carriers and our online payment service provider (Secure Hosting). The passing on of customer data in this way is necessary to fulfil your order

Statistical data collection
In addition to personal information voluntarily supplied by you, we also collect aggregated statistical data on the use of our website. This enables us to assess the website’s effectiveness and to continually improve its content. Such information cannot and does not personally identify individual visitors to our site, and therefore does not compromise any individual's privacy.

Checking your records
If you would like to check any information we might hold for you (e.g. your name, address, telephone number and email address) or you would like any of the information corrected or deleted, please contact us by email via onlinetickets@ashmus.ox.ac.uk or by telephone on +44 (0) 1865 278 112

N.B.: It should be noted that customer records are only retained by The Ashmolean Museum Web Store for as long as legally specified by law (currently 7 years for tax auditing purposes). After which, all records are carefully and completely destroyed.

Cookies
We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use this website for shopping purposes, only for browsing. Where acceptance of cookies is disabled within the browser, difficulties may be experienced in ordering online from us.

Future contact
In providing effective customer service, we may later wish to use your voluntarily supplied contact data in order to inform you of updates to our products, services, special offers and events etc across the Ashmolean operations. If you would prefer us not to contact you in this way, simply exclude yourself from our mailing list when making an enquiry or placing an order online with us. We do not send unsolicited marketing communications to our customers or contacts.

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